Accounts » Passwords

ID #1001

I forgot my password, what do I do?

For users who are able to use Remote Password Recovery, and can provide answers to the three secret questions, you can change your own password by going here. You will need to enter some personal information and answer your secret questions. You will then be prompted to choose a new password.

If you don't remember your three secret questions or cannot use them for the Forgotten Password option, then you will need to do the following:

Bring ONE of the following documents as proof of identity to a Help Desk:

  • A valid Rutgers ID card
  • Photo driver's license
  • A term bill receipt for the current term
  • A list of courses you are currently enrolled in (which may be obtained from the Registrar)

The Help Desk is located on the main floor of the Paul Robeson Library.  The Help Desk is staffed whenever the building is open.  If you come during business hours, typically Monday through Friday between 7:30am and 5pm, the consultant on duty will direct you to a staff member who will check your ID and then provide an activation key.

Only a limited number of staff have this privilege.  If a staff member with the necessary privileges is unavailable, then the consultant on duty will verify your identity and create a ticket in our ticketing system documenting your visit. This ticket will include your NetID, your full name, and a phone number where you can be reached during typical business hours. A staff member will then call you at the number you provided to give you an activation key within one (1) business day.  You can then use the activation key to change your password here.

If you are unable to come in person the Help Desk, please call and speak to one of our Help Desk consultants to let them know that you will be faxing -or- emailing a copy of the following information:

  • Your full name
  • Your NetID
  • A phone number where you can be reached, along with days/times you can be reached in person at that number
  • A photocopy of a valid Rutgers ID card

Our fax number is: (856) 225-6436

The email address to send this information is :

You will be assigned a temporary activation key which can be used in conjunction with your personal information to reset the password for your NetID/account. The online tool to reset a password using an activation key is at

If you are a member of an off-campus program, such as Atlantic County College, Brookdale Community College, etc. you should go to your local IT staff as a first point of contact.  You will need to provide a valid college ID, explain that you need a Rutgers NetID password change, and then your local IT staff should contact Ron Thornton (856-225-6674) at Rutgers-Camden to request the change on your behalf.

The activation key will be given to the local IT staff making the request, who will in turn give it to you. This process typically takes about one (1) hour, but may required up to one (1) full business day depending on the time of day or the day of the week that the request is received by Camden Computing Services.

Tags: password

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Last update: 2015-03-10 13:58
Author: Help Desk
Revision: 1.20

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