Accounts » Passwords

ID #1001

I forgot my password, what do I do?

For students who are enrolled in Remote Password Recovery and provided answers to three secret questions, you can change your own password by going here and choosing "Manage NetID Password" then "Forgotten Password". You will need to enter some personal information and answer your secret questions. You will then be prompted to choose a new password.  Remote password recovery using the secret questions is not currently permitted for faculty or staff accounts.

If you don't remember your three secret questions or can not use them for remote password recovery, then you will need to do the following:

Bring ONE of the following documents as proof of identity to a Help Desk:

  • A valid Rutgers ID card
  • Photo driver's license
  • A term bill receipt for the current term
  • A list of courses you are currently enrolled in (which may be obtained from the Registrar)

The Help Desk is located on the main floor of the Paul Robeson Library.  The Help Desk is staffed whenever the building is open.  If you come during business hours, typically Monday through Friday between 9am and 5pm, the consultant on duty will direct you to a staff member who will check your ID and then change your password.

Only a limited number of staff have password changing privileges.  If you come during off-hours (evenings and weekends), or if a staff member with the necessary privileges is unavailable, then the consultant on duty will make a photocopy of your ID, write your NetID on that photocopy along with the date, and place it in a secure location.  If you can be contacted by phone, then a staff member will call to give you a support key within one (1) business day.  You can then use the support key to change your password here. Otherwise your password will be changed within one (1) business day.  The new password will be placed in a sealed envelope in our secure Operations Area in the BSB.  You may pick up the envelope by showing your valid Rutgers ID.

If you are unable to come in person the Help Desk, please call and speak to one of our Help Desk consultants to let them know that you will be faxing a copy of the following information:

  • Your full name
  • Your NetID
  • A phone number where you can be reached, along with days/times you can be reached in person at that number
  • A photocopy of a valid Rutgers ID card -or- a photocopy of a paid term bill for the current semester

Our fax number is: (856) 225-6436

You will be assigned a temporary support key which can be used in conjunction with your personal information to reset the password for your NetID/account.  The support key may also be referred to by some staff as a "token".  The online tool to reset a password using a support key is at https://netidmgmt.rutgers.edu/netid/displayForgottenPasswordForm.htm

If you are a member of an off-campus program, such as Atlantic County College, Brookdale Community College, etc. you should go to your local IT staff as a first point of contact.  You will need to provide a valid college ID, explain that you need a Rutgers NetID password change, and then your local IT staff should contact Ron Thornton (856-225-6674) at Rutgers-Camden to request the change on your behalf.

The password will be changed and given to the local IT staff making the request, who will in turn give it to you. This process typically takes about one (1) hour, but may required up to one (1) full business day depending on the time of day or the day of the week that the request is received by Camden Computing Services.

Tags: password

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Last update: 2013-04-30 08:41
Author: Help Desk
Revision: 1.16

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