FAQ - Accounts - Students (clam) Faculty/Staff (crab) - Account Setup, Quota, and Passwords

I forgot my password, what do I do?

For students who are enrolled in Remote Password Recovery and chose three secret questions, you can change your own password by going here. You will need to enter some personal information and answer your secret questions. You will then be prompted to choose a new password.

All others, see below:

During business hours, you should bring ONE of the following:

* Your valid Rutgers ID
* Photo driver's license
* A term bill receipt for the current term
* A list of courses you are currently taking (which may be obtained from the Registrar)

Bring this information to the Help Desk in Room 109 or Room 132 of the Business & Science Building. The consultant on duty will direct you to the supervising consultant who will check your ID and change your password. You may also bring the above mentioned forms of ID to the Campus Center Computer lab (lower level) Monday - Friday 9AM- 5PM.

During the evenings and weekends, the ID required is the same as stated above and should be brought to the Business & Science Building Computer Lab HELP Desk (room 132). The supervisor will change your password.

If no one is available to change your password, you must leave a photo copy of required appropriate ID with your username and the date with one of the consultants on duty. Your password will be changed the following day and placed in a sealed envelope in the Operations Area. You may pick up the envelope within 24 hours, after showing your valid Rutgers ID. The Operations Area is located in room 113, in back of the HELP Desk in BSB-132.

If you are contacting Computing Services from off Campus and are unable to visit the Help Desk, you may send a fax to 856-225-6436 which includes: your name, your netid, a phone number, day and time of day you can be reached and a copy of your currently validated student id or a copy of a paid term bill for the current semester. You will be assigned a temporary password and contacted at the phone number you provide. Your password will not be given to anyone but you, the owner of the account, nor will it be left on an answering machine or voice mail. Therefore, it is important that you are available on the day/time you have provided.

If you are an off-campus customer, i.e. Atlantic County College, Brookdale Community College, etc., you should contact the lab consultant or lab supervisor on your campus. You must provide appropriate college identification and explain the nature of the problem with your netID (account). They will contact either Ann Bilbrough or Ron Thornton at Rutgers University and request a password change on your behalf. The password will be changed and given to the consultant or supervisor making the request. You may pick up the new password from the consultant or supervisor. This generally takes less than one hour but not more than 1 business day, depending on the time of day/day of the week the request is received by Camden Computing Services.

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